Privacy Policy

This Privacy Policy explains how Relatable Pictures, operated by GrowthGuide Ltd, collects, uses, shares, and protects your personal information when you use our website (relatable.pictures) and related services.

Information We Collect

When you sign up or use our service, we may collect the following: your email address, password, Google account email (if you sign up with Google), Facebook account email (if you sign up with Facebook), your business or personal name, phone number (for payments), and any payment details you provide.

How We Collect Your Information

We collect information you provide directly when creating an account, making payments, or contacting us for support. We also collect data through payment providers (Paystack, M-Pesa Safaricom) and authentication providers (Google, Facebook) you choose to use.

How We Use Your Information

We use your information to: create and manage your account, provide our photo and AI generation services, process and complete your payments, communicate important information and service updates, provide customer support, and meet our legal obligations.

Payment Processing

Payments are securely processed through third-party services. We currently use Paystack for international and card payments, and may also accept payments via M-Pesa Safaricom. We do not store your complete payment card details on our servers.

Service Providers

We use Google Cloud for hosting and infrastructure, and Cloudflare for network security and optimization. These providers process or store your data on our behalf as needed to provide our services.

Analytics and Tracking

We use Microsoft Clarity and Meta Pixel for analytics and to improve our website. These platforms may use cookies and similar technologies to collect data about your website usage, sessions, and interactions.

How We Share Your Information

We do not sell or share your personal data with outside parties for their direct marketing. We may share your information with service providers, payment processors, and law enforcement if required by law or to protect our rights and users.

User Data Rights

You can request access to your information or ask us to correct inaccurate data. To delete your account and all related personal data, please contact us at [email protected]. We may retain certain information as required by law or for business purposes.

Data Security

We use industry-standard security measures to protect your data, including encryption and access controls. However, please use strong passwords and protect your account credentials.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

Children’s Privacy

Our service is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country. By using our service, you agree to this transfer.

Policy Updates

We may update this policy from time to time. We will notify you of major changes via email or notice on the website. Continued use after changes means you accept the new policy.

Contact Us

For any privacy-related questions or requests, including account or data deletion, contact us at [email protected].

Governing Law

This privacy policy is governed by the laws of Kenya.